Thank you for shopping with MALONEY CLOTHING LTD. This Shipping Policy outlines how orders are processed, shipped, and delivered through our website, maloneyclothing.com.
By placing an order, you agree to the terms described in this Shipping Policy.
Order Processing
All orders are subject to payment verification and product availability.
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
During peak seasons, promotional events, or holidays, processing times may be slightly extended.
Shipping Destinations
We currently ship to customers in the United Kingdom, Europe, and many international destinations worldwide.
If your location is unavailable during checkout, please contact our customer support team for assistance.
Estimated Delivery Times
Delivery times begin after the order has been processed and dispatched.
United Kingdom
Estimated delivery: 3–7 business days
Europe
Estimated delivery: 5–12 business days
International
Estimated delivery: 7–15 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping fees are calculated during checkout based on:
Destination country
Package size and weight
Selected shipping method
Any applicable shipping charges will be clearly displayed before payment is completed.
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking updates may require 24–72 hours to appear after shipment.
Customers are responsible for providing a valid email address to receive shipment notifications.
Customs, Duties, and Taxes
For international shipments, customs duties, import taxes, and other government-imposed fees may apply.
These charges are determined by the customs authorities of the destination country and are the responsibility of the customer unless otherwise stated.
MALONEY CLOTHING LTD is not responsible for delays caused by customs clearance procedures.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
Severe weather conditions
Customs inspections
Carrier disruptions
Public holidays
High shipping volumes
Natural disasters or other unforeseen events
Delivery dates are estimates and should not be considered guaranteed delivery commitments.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect address is provided:
Delivery delays may occur.
Additional shipping charges may apply.
Orders returned by the carrier may require repayment of shipping fees before reshipment.
Please contact us immediately if you discover an error in your shipping information.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
Checking with household members or neighbors.
Contacting the shipping carrier directly.
Verifying the shipping address provided.
If the issue remains unresolved, please contact our customer support team for assistance.
Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery.
Please include:
Your order number
Photos of the package and damaged item(s)
A brief description of the issue
We will review your claim and work toward an appropriate resolution.
Undeliverable or Refused Packages
Packages that are refused by the recipient or deemed undeliverable by the carrier may be returned to us.
In such cases:
Original shipping charges may not be refundable.
Additional shipping fees may apply for reshipment.
Refunds may be adjusted to account for carrier charges incurred.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
MALONEY CLOTHING LTD
Address: 13 Bond Street Newport, Wales NP19 7AE United Kingdom
