At MALONEY CLOTHING LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to return or exchange eligible items in accordance with the terms outlined below.
By placing an order through maloneyclothing.com, you agree to this Returns & Exchanges Policy.
Return Eligibility
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, items must meet the following conditions:
Unworn and unused
In original condition
Original tags attached
Returned in original packaging where possible
Accompanied by proof of purchase or order number
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene, safety, or product integrity reasons, the following items may not be eligible for return:
Gift cards
Final sale or clearance items
Personalized or custom-made products
Items marked as non-returnable at the time of purchase
Products showing signs of wear, damage, washing, or alteration by the customer
If you are unsure whether an item qualifies for return, please contact our support team before sending it back.
How to Request a Return
To initiate a return, please contact our customer support team within the return period.
Once your request has been reviewed, we will provide return instructions.
Return Shipping
Unless the item is defective, damaged, or incorrectly supplied, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking information.
MALONEY CLOTHING LTD is not responsible for returns lost during transit.
Refund Process
After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method.
Processing generally occurs within 5–10 business days.
Your bank or payment provider may require additional time to post the refund.
Original shipping charges are generally non-refundable unless required by law or where the return results from our error.
Exchanges
We offer exchanges for eligible items when:
The requested size is available.
The requested color is available.
The item meets return eligibility requirements.
If the requested replacement is unavailable, a refund may be offered instead.
To request an exchange, please contact our support team before returning your item.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
Damaged
Defective
Incorrect
Missing from your order
Please contact us within 7 days of delivery.
Include:
Your order number
Photos showing the issue
A description of the problem
We will review the claim and provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
Check your bank account again.
Contact your card issuer or payment provider.
Contact your bank, as processing times can vary.
If you still have not received your refund, please contact us for assistance.
Refused or Undeliverable Returns
Returns that do not meet our return requirements may be:
Rejected
Returned to the customer
Subject to additional shipping charges
We reserve the right to refuse returns that do not comply with this policy.
Cancellation Requests
Orders may be canceled before shipment.
Once an order has been processed or dispatched, cancellation may no longer be possible and the order will be subject to the standard return process after delivery.
If you need to cancel an order, please contact us as soon as possible.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
MALONEY CLOTHING LTD
Address: 13 Bond Street Newport, Wales NP19 7AE United Kingdom
We appreciate your business and are committed to providing a fair and transparent returns process for all customers. Thank you for shopping with MALONEY CLOTHING LTD.
